Privacy Policy

1. Who We Are

Private Blood Tests London operates from 20 Old Brompton Road, South Kensington, London SW7 3DL. We are a CQC-registered private healthcare provider offering diagnostic blood testing services. For any privacy-related queries, contact us at info@privatebloodtests.london or call 020 3475 9389.

2. Information We Collect

We collect the following types of information:

Personal Information

• Full name and title
• Date of birth
• Gender
• Contact details (email address, phone number, postal address)
• Payment information (processed securely via third-party payment providers)

Health Information

• Blood test results and laboratory data
• Medical history relevant to requested tests
• Information about medications or conditions that may affect test results

Technical Information

• IP address and browser type
• Device information
• Website usage data via cookies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process your booking, perform blood tests, and deliver results
• Communication: To send appointment confirmations, results notifications, and respond to enquiries
• Legal Compliance: To meet our regulatory obligations as a CQC-registered healthcare provider
• Quality Assurance: To maintain service standards and improve our offerings
• Payment Processing: To process payments securely for our services

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: Processing necessary to fulfil our service agreement with you
• Legitimate Interest: To operate and improve our healthcare services
• Legal Obligation: To comply with healthcare regulations and CQC requirements
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing

We may share your information with:

• Laboratory Partners: TDL (The Doctors Laboratory) and other UKAS-accredited laboratories process your samples
• Payment Processors: Secure third-party payment providers handle transactions
• Regulatory Bodies: CQC and other authorities where legally required

We do not: Share your results with your GP, employer, insurance company, or any third party without your explicit written consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal and health data, including:

• Encrypted data transmission (SSL/TLS)
• Secure patient portal for results delivery
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain your health records in accordance with NHS guidelines and CQC requirements. Medical records are typically retained for a minimum of 8 years for adults (longer for certain categories). Contact us for specific retention periods applicable to your data.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Where processing is based on consent

To exercise any of these rights, contact us at info@privatebloodtests.london.

9. Cookies

Our website uses cookies to improve your experience and analyse site usage. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or email. The "Last updated" date at the top indicates when this policy was last revised.

11. Contact & Complaints

For privacy-related queries or to make a complaint, contact us at:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.